Terms and Conditions

Payment

Payment can be made through our website, via the purchase page. If you do need another method of payment please contact through the form.

Prices

All prices are listed in USD (United State Dollar). Prices are subject to change without notice. We reserve the right to adjust prices at any time. It may be necessary to change prices, this is rare but does happen due to the many variables involved in making the item. Any price changes will be confirmed to you at the time of ordering.

Nature of handmade

All Nin products are made by hand in either Australia or Mexico. Due to the handmade process there may be slight variations in individual products due to the inconsistent nature of leather, or the use of other materials, including upcycled materials. Any traces of the human hand, or of the organic origins of the materials, are not defects in the product, but are of the essence of production by hand.

Production time

Each order is handled with care at the highest priority. Many of the Nin Studio products are made by hand and will state in the item description. Once we receive your order we ask for 2-3 weeks to make and prepare your orders for dispatch. If you wish to receive your order sooner, please email via britt@ninstudio.org. Your order will be made as quickly as possible but without compromise to our production standard.

Shipping

Once your item has been made, wrapped with love and prepared for dispatch, you will receive your tracking information. The item may be shipped from Australia, USA or Mexico so please allow for 7-14 working days to receive your item. We always do our best to get your item to you as fast and safely as possible.

Insurance

Unless you contact us prior to purchasing to specify that you want to pay for insurance, packages are by default uninsured, and unfortunately we cannot assume liability for loss or damage to the product during shipment.

Faulty/Damaged products

Please inspect all orders immediately upon arrival. Please contact us within 5 days of receiving the damaged or defective stock. While we are careful to ensure that our products are inspected before they are sent, in the case of a damaged or defective item, we will repair or replace the item at our discretion. We will not refund products that have been damaged due to wear and tear. We can, however, offer to repair your product at an additional charge.

Returns and exchanges

If you are unhappy with a Nin product for any reason please email britt@ninstudio.org within 5 days to arrange a refund or exchange. The item must be returned in the original packaging and in perfect condition. Postage, packaging and insurance incurred in the returns process cannot be refunded. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our studio.

Products purchased through a Nin Studio stockist must be returned directly to them.

Agreement of Terms

By placing an order with Nin Studio you are agreeing to the above terms and conditions. These terms are subject to change at any time, and customers will be notified of changes by email. If the terms are amended they will be effective immediately.

If you have any other questions, please email britt@ninstudio.org